Delivery Capability

IQR has all the delivery capability that you would expect in a top tier offshore outsourcing vendor, including:

• Excellent infrastructure, within our own free-standing 500 seat building in Gurgaon (situated conveniently close to Delhi International Airport, in an area known as the “BPO Capital of India). Our offices are equipped with the latest voice and data technology, high-speed lines and a data center that is managed 24/7.
  
• Process management expertise that ensures consistent high quality every time, within a transparent online real time reporting framework.
  
• A management team with years of experience providing outsourcing services to global clients.

There are three major factors where IQR differentiates itself:

	1. Our innovative working culture. You expect cost saving and possibly higher quality from going offshore. Few customers expect the level of innovation that they get from IQR. We hire the best and most motivated outsourcing managers and we give them the ability to innovate at all levels. When you work with us you will notice a dynamic and challenging work environment where people innovate to deliver profits for clients.
	2. Our market focus. We are specialists. We work with business media and information services clients. We understand your business needs and we proactively suggest new solutions to old problems as well as entirely new services.
	3. Our integrated teams. We bring together multiple disciplines such as research, telemarketing, inbound customer care, software development, database design, data cleansing, database integration, system management and hosting. This enables much more rapid development of new products, eliminating the errors that come from working across silos.

The best way to understand what we can deliver is to come and visit our operations. If that is not possible in the short term, let’s work together on some initial projects so that you can see the results and understand how we manage delivery.