|
 |
 |
815, Udyog
Vihar
Phase V
Gurgaon
|
|
(Mon to Sat , 11 a.m. to 6 p.m.) |
|
|
Careers
 |
| |
 Sales and Registration Executive |
|
Job Title: Sales and Registration Executive
Location: Gurgaon
Department: Operations
Reports To: Team Leader - Operations
Dimension and Scope
Provide phone based customer service / sales support within a vertical or portfolio. Responsible for handling customers’ pre-sales queries, registration and providing post-sale customer service
Principal Duties and Responsibilities
- Interaction with customers located in the USA/UK over the phone / email (Inbound and Outbound)
- Handle pre-sales queries regarding the product/service and update customers on latest information on the product or service
- New customer acquisition by way of both Inbound and outbound calls
- Provide registration and post-sales support
- Managing and updating customer database
- Up-sell appropriate products during the course of the call
- Achieve Call Quality requirements as outlined via Call Monitoring Guidelines
- Achieve Productivity requirements as outlined via Operation scorecard
- Participate in performance improvement task forces as needed
Education and Experience
Bachelor’s degree from a three-year college or university; with a minimum of 6 months experience with an International Voice based Sales/ Customer Service Program
Candidate Profile
- Customer Service/ Sales Skills
- Strong customer service skills: empathy, listening,
enthusiastic, patience, reasoning and problem-solving
skills
- Strong Sales Skills
- Technical Skills:
- Computer and Internet literate
- Verbal and Written Skills:
Three major Criteria’s:
- Speech clarity, voice clarity, good pronunciation and should not have a strong MTI (Mother Tongue Influence)
- Good spoken as well as written Grammar (Conversation Flow and sentence construction)
- Reading, comprehension and responding skills based on the International Language Proficiency Rating System
Typing Skills
- A minimum of 15 words per minute
Behavioural skills:
- Willing to learn and flexible to changes
- Aptitude and ability to grasp
- Team player
- Ability to perform under pressure
- Confident and should have a positive attitude
- Willingness to work for atleast two-years duration with the organization
Environmental, Physical and Other Requirements:
- Willing to work in shifts, rotating as schedule requires
- The weekly offs may not necessarily fall on the weekend
- The candidate should be willing to work on public holidays/festivals if scheduled/required
- A workday has pre-scheduled break timings. The job requires strict adherence to schedules
|
|
|
